Poor communication is the no. 1 client complaint about lawyers. Emails are easily the most common type of lawyer-client communication.
This interactive workshop begins with 10 client-friendly email strategies, including how to structure using “ICRA“; close with clear next steps; edit for clarity and concision; and strike an appropriate, positive tone. Participants then break into groups and apply the 10 strategies to emails from practice. The workshop concludes with email “do’s and don’ts,“ including a handy checklist for each participant.
|9:00 am||10 strategies: Structure, style, tone|
|11:15 am||Email editing practice|
|11:45 am||Email do’s and don’ts|
-Usual duration: 3 hours
-Target groups: (1) Lawyers, (2) support staff
Being both informative and entertaining, Chris found an easy way to teach us how to improve our communication, forget our lawyerisms and fulfill our clients‘ needs in a more effective manner.
P. Jalsovszky, partner, Jalsovszky law firm (Budapest)